Approval Timeline & Requirements

Approval Timeline & Requirements

Understanding the Purzle vendor approval process helps you prepare better and set realistic expectations. This guide covers everything about timelines, requirements, and what to expect during the review process.

Approval Timeline Overview

Standard Processing Time

• Initial Review: 4-8 hours
• Document Verification: 12-24 hours
• Background Check: 24-36 hours
• Final Approval: 48-72 hours total

Factors Affecting Timeline

• Document Quality: Clear, complete documents process faster
• Information Accuracy: Accurate details prevent delays
• Category Type: Some product categories require additional review
• Verification Complexity: Business entities take longer than individuals
• Peak Periods: Holiday seasons may extend processing time

Detailed Requirements Checklist

Personal Identification (All Vendors)

• National Identity Card (NIN)
• International Passport
• Driver's License
• Voter's Card

• Must be current (not expired)
• Clear, readable scan or photo
• All four corners visible
• No damage or alterations

Business Documentation

Individual/Sole Proprietorship

• Obtained from FIRS
• Must be active and valid
• Name must match ID documents

• Account holder name matches ID
• Active Nigerian bank account

Registered Business/Company

• CAC certificate of incorporation
• Must be current and valid
• Business name matches application

• Corporate Tax Identification Number
• Tax clearance certificate (if applicable)
• VAT registration (for eligible businesses)

• Corporate bank account preferred
• Account name must match business registration
• Authorized signatory documentation

Address Verification

• Utility bill (electricity, water, gas)
• Bank statement
• Rent agreement or mortgage statement
• Government correspondence

Business Profile Requirements

• Unique store name
• Comprehensive business description
• Professional store logo and banner
• Complete contact information

• Clearly defined product categories
• Compliance with platform policies
• No prohibited items
• Appropriate category selection

Review Process Stages

Stage 1: Initial Assessment (4-8 hours)

What We Check:

• Application completeness
• Basic information accuracy
• Document upload verification
• System compatibility

Common Issues:

• Missing required fields
• Document upload failures
• Format compatibility problems
• Incomplete sections

Your Status: "Application Received"

Stage 2: Document Verification (12-24 hours)

What We Check:

• ID authenticity verification
• Business registration validation
• Tax compliance verification
• Bank account confirmation

Common Issues:

• Document quality problems
• Information mismatches
• Expired documents
• Verification system delays

Your Status: "Under Review"

Stage 3: Background Check (12-24 hours)

What We Check:

• Business legitimacy verification
• Category compliance assessment
• Platform policy adherence
• Risk assessment evaluation

Common Issues:

• Business verification delays
• Category approval requirements
• Policy compliance concerns
• Additional information requests

Your Status: "Background Verification"

Stage 4: Final Approval (4-12 hours)

What We Check:

• Final compliance review
• Account setup preparation
• Dashboard access configuration
• Welcome process initiation

Your Status: "Approved" or "Additional Information Required"

Priority Processing

Expedited Review Available For:

• Established Businesses: Registered companies with track record
• Verified Documents: All documents pre-verified by third parties
• Referral Partners: Applications through partner programs
• Seasonal Vendors: Time-sensitive seasonal product sellers

How to Request Priority Processing:

1. Contact support during application

2. Provide justification for expedited review

3. Submit all documents in first attempt

4. Ensure 100% accuracy in application

Status Tracking and Notifications

How to Check Your Status

1. Email Notifications: Automatic updates at each stage

2. Portal Dashboard: Real-time status in your portal

3. SMS Updates: Key milestone notifications

4. Support Contact: Direct inquiry for status updates

Status Meanings

• "Submitted": Application received, awaiting review
• "In Progress": Active review in process
• "Additional Info Required": Need more documents/details
• "Final Review": Almost complete, final checks
• "Approved": Welcome to Purzle!
• "On Hold": Temporary pause, reason provided

Common Approval Delays

Document-Related Delays

• Poor Image Quality: Blurry or unclear document scans
• Partial Documents: Cut-off edges or missing sections
• Wrong File Format: Unsupported file types
• Oversized Files: Files exceeding size limits

Information Verification Delays

• Name Mismatches: Different names across documents
• Address Inconsistencies: Conflicting address information
• Phone Verification Issues: Unreachable or invalid numbers
• Email Problems: Undeliverable email addresses

Business Verification Delays

• CAC System Downtime: Government database unavailability
• Tax Authority Delays: TIN verification system issues
• Bank Verification Delays: BVN or account verification problems
• Category Specific Reviews: Additional checks for certain products

Approval Success Tips

Before Submitting

• Scan at high resolution (300 DPI minimum)
• Ensure good lighting and clear images
• Check all text is readable
• Save in supported formats (JPG, PNG, PDF)

• Double-check all entered data
• Match names exactly across documents
• Verify phone numbers and email addresses
• Confirm bank account details

• Fill all required fields
• Upload all necessary documents
• Provide detailed business description
• Select appropriate categories

During Review Process

• Monitor email for requests
• Respond quickly to information requests
• Keep phone lines open for verification calls
• Check portal regularly for status updates

After Approval: Next Steps

Immediate Actions

1. Access Dashboard: direct access to your dashboard from portal

2. Complete Profile: Add remaining store details and policies

3. Upload Products: Start with your best-selling items

4. Review Policies: Understand commission and payment terms

5. Contact Support: Any questions about getting started

First Week Goals

• Upload at least 10 quality product listings
• Set up shipping and return policies
• Configure payment preferences
• Review vendor success guides

Reapplication After Rejection

Understanding Rejection Reasons

• Document Issues: Quality or authenticity problems
• Information Problems: Inaccurate or incomplete details
• Business Concerns: Legitimacy or compliance issues
• Category Restrictions: Product category limitations

Reapplication Process

1. Wait Period: 7 days minimum before reapplication

2. Address Issues: Fix all identified problems

3. New Application: Complete fresh application

4. Additional Documentation: Provide extra verification if needed

5. Follow Up: Contact support for guidance

Contact Support During Approval

When to Contact Support

• Application pending longer than stated timeline
• Questions about required documents
• Technical issues with upload process
• Status unclear or concerning

Support Contact Methods

• Email: support@purzle.com
• Phone: +234-XXX-XXXX-XXX
• Ticket: Submit ticket in your portal support
• WhatsApp: +234-XXX-XXXX-XXX

Information to Provide

• Email address used for registration
• Specific questions or concerns
• Screenshots of any error messages

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Follow these guidelines and requirements carefully to ensure your vendor application is approved quickly and smoothly. Welcome to the Purzle vendor community!